supposed to wk till 115 only..
and bec they keep doing hivr,and end up cant clear,so cant clear their assigned outbound cases,and make us do compulsory ot w 9 cases to clear for 1 hr..
so rubbish!2 times the num of calls we pick up norm per hr..
super inefficient lousy system..
and i ended up getting dumb cases..

stayed all the way till 6+,not paid,and still hv not clear previous cases..
and it's all accumulating..

so no lunch,no breakfast..and lost all my appetite bec of wk..
so hungry,yet no feel to eat..and went straight for tuition..
and home,mum cooked porridge,and i hate plain porridge..
so,half bowl of porridge for the day..

mon,wk full shift.had lunch..and tt was yet another one meal for the day..
since mum busy entertaining hk relatives,nv cook,and so i didnt have dinner aft tuition again..

day aft day i guess i'm losing my appetite and my stomach shd be getting smaller..
so i can lose more weight..

work's getting more and more disgusting..
so diff from last yr,mobile and cable is so different..
and the tl..omg..
monitor us so closely like crazy..
when i decided to go back to wk,told myself i will not tear again bec of cust..
and i didnt..this time was bec of this stupid agent!
so dumb..wasnt bec i was scared of her or what,so angry and pek check until i teared!
irritating!

this dumb girl rly have attitude prob..
first,cust called in,saying wanted to look for her about his case..
and i alrdy asked what was it about,what he want,bt cust said it was like 'chain reaction',bec of the prob frm tt time,brought forward smhw,still nt settled,smthing like tt..
so cust said he didnt want to repeat the story..said wanted previous agent to call him back..
and of course we dont probe anymore..so just emailed the previous person for callback..

then,soon aft,the person was looking ard for me..
i was on a long call,and she jux sat there w a black face,stared and waited..
then,she asked me why i needed her to call back..say it was such a long ago case,tt she had to read the notes again to rmb what happened..
then i said what the cust said..and i told her i alrdy asked cust but cust wanted tt,so what am i supposed to do..
throughout,she spoke to me in tt questioning tone,and tt face,as if she was like my mgr or tl..
when she's like the same lvl as us,not even a senior of the team,pls..
even my mgr or tl also nv talk to me like the way you talk to me..
even when i do anything wrg,they also dont talk to me like tt..
what's more,i didnt do anything wrg!
so she unhappily said she'll go call tt cust and see what happen..

aft her call,she came and look for me again!
and tt still bu shuang face,stand there,showing so much attitude!
say she ended the call within like10 mins, say cust jux was asking some simple bill breakdown..
so she was not happy,saying dun undstd whats the big deal have to arrange callback..
saying i was trying to push case to her..still tell me smtimes she do push case back to original caseowners..but she dont do it like this...what's like this??
cust ask for it,and i alrdy tried helping and asked!tts nt pushing cases..and i dont do tt..
still ask me how long i've been working..
say she's been working how many mths,say it's not like she's not capable of handling big cases..
didnt want to argue w her,as if i've not work there long enough to handle them or never handled bef..
shd have shoot her and told her i was working there alrdy last yr,and i came back again!
of course i know what i am doing,what i should do,and tt i did nothing wrong!
that was not called pushing case!
and you're the one tts wrong,talking to me in such an attitude,reprimanding me when u had no right at all..
so disgusting..
ended up breaking down bec of this dumb person..
hate it,but just couldnt hold back tears..
so angry for being 'scolded' for sth tt i didnt do wrong,and she was in no position to say anything,to tell me off..
still went to tell my team senior..
and she thought i did nth wrg too pls..so tell her for what..
they all know how i do my work..and i even had cust writing in..

worst day at work ever..

Newer›  ‹Older